- We deliver "Body and Brain Energizer" to each EU Member Country by courier to an address specified by You within 10 business days as of sending the order. But please be advised this may be unachievable during busy times and public holidays.
For the countries Cyprus and Malta the delivery term may to be longer.
- Each successfuly paid and confirmed order shall be processed and sent the next working day.
- Our system provides то each client a tracking link to the order, so you can check where your order is located in real time.
- Each order shall be sent to an address specified by the client! We may contact you to clarify some delivery data, if necessary!
- All customers pay 2 EUR delivery fee for orders up to 30 EUR.
- Free Delivery for Orders over 30 EUR within Europe.
Cancellation and Return
- We comply in accordance with EU law which governs the sale of goods at a distance for consumers within the EU. If you wish to cancel an order because you have changed your mind, you must inform us in writing at firstname.lastname@example.org quoting your order number no later than 14 days of having received your item. We will then advise you where and how to return your item. After written approval, customers have 14 days to return their items back to us. Returns received after this period unfortunately cannot be processed. You will be responsible for the cost of returning the item to us and we will only offer a refund as long as the item is sent back in a sellable condition. We suggest you use a tracked method of delivery and package your item well, as you will be responsible for your item until it is delivered to us.
- If you are returning your item because it is defective, you must inform us in writing at email@example.com within 14 days of the item being shipped to you. More information about these cases, check the "Defective items" section below.
- Your right to return of goods shall be automatically canceled if you have unpacked the product, if you have disturbed the package, the label or the overall or partial commercial appearance of the product.
- In case you pursuance of all conditions for return, we will reimburse the total amount of the Order you made to a bank account specified by you, or back to the bank card used for the payment of the Order, upon deduction of the respective transfer fee.
If you believe that you have received your item(s) in a defective state, you must notify us within 14 days of receiving the item, in writing, to firstname.lastname@example.org. You will need to provide us with the following details in order for us to fully investigate your claim:
- Order Number
- As much detail as possible describing what defect has been found.
- Product Batch Number and Best Before Date
- Photographic evidence to support your claim of the defect found.
- Confirmation of how and where the product was stored.
- Confirmation of approximately how much of the product remains/has been used.
- Confirmation that the pouch was received sealed and untampered with.
After receiving these details and reviewing your case, we will then notify you of what next steps are to be taken.
Please also be aware that you must also retain the item, leaving it in the condition in which it was received. Disposal of an item prior to notification to us of a defect will not be accepted as we will require this evidence to support your claim.
If you have not receive your item
- If your item has not arrived in the expected timescales, we would be happy to hear from you. Buyers have 30 days from the date of payment to contact us if your item has not arrived.
- If you have not received your item, please do not hesitate to get in touch. If you have not received your item within 15 days, we ask customers to kindly check for any missed collection cards that may have been left by the courier. We also often find that postal services forget to leave collection cards, so customers are not aware that a delivery attempt has been made. In this case, we advise that customers contact their local Postal Office to check for any items being held for collection. We are also seeing an increasing number of cases where postmen are leaving parcels on people's property without any notification. Therefore, we ask that you check around your property e.g. recycling bins, side of the house, other covered places, etc. just to make sure.
- If you have still not received your item after 15 business days have passed since dispatch, please feel free to contact us via email@example.com and we will get back to you as soon as possible.
- Each circumstance is thoroughly investigated and ruled on a case by case basis. Please note that items not delivered as the result of an incorrect address having been input by the customer at the time of placing their order, will not be the responsibility of www.vodecsenergizer.com and you will not be entitled to a refund if your order does not make it to you.
If you have any questions please contact us at